Refund policy

Damaged/Defective Items

Please open all courier bags or boxes immediately and check contents upon delivery. Freight carriers should wait for you to sign the Bill of Lading until after you have thoroughly inspected your delivery.

Any damage to the packaging or contents should be noted on your Air bill or Bill of Lading with your signature of receipt.

If you received an item that is defective or damaged in transit you must notify us within 2 days. Please immediately take a digital picture of the item and the courier bag or box and send it via email to info@thescienceofbeauty.co.nz. For items damaged in shipping, all packing materials must be saved so that a claim can be filed with the shipper. Once you have provided us with this information we will send you complete instructions on how we will remedy the situation for you as quickly as possible.

Returns

Merchandise purchased at full price may be returned within 14 days of shipment for store credit, less shipping fees, only. No refunds will be issued. Returned items must have proof of purchase, original tags and packaging, and be in new condition.

The Science of Beauty is not responsible for returns that are lost or damaged in transit. Therefore, we recommend you use a shipping service with insurance and tracking number capability. Include a copy of your packing slip or receipt with any return so that it may be identified as your order.

Once items are received and inspected, a store credit will be issued for the amount of the merchandise returned less shipping charges. Store credits are valid for one year from the date issued.